• Suburban Propane Customized Recruitment

    job fairSuburban Propane
    Customized Recruitment
    Workforce New York Career Center
    160 South Ocean Ave
    Patchogue, N.Y. 11772

    Date: Tuesday, May 27, 2014
    Time: 10:00 a.m. – 2:00 p.m.
    County: Suffolk
    Contact: New York State Department of Labor/ Business Services
    Phone: 1 (631) 687-4827
    E-mail: Michael.Cohen@labor.ny.gov Subject Line: Suburban Propane
    Web Site: www.labor.ny.gov



    Suburban Propane is currently seeking a full-time Office Manager for their Customer Service Center. This
    is a key administrative/ supervisory position based in Bridgehampton, NY. The Office Manager is
    responsible for managing the administrative and customer service function of a multi-location Customer
    Service Center. In this role, you will design and/or implement efficient office processes and procedures and
    manage CSR and office staff personnel, ensuring maximum productivity, customer satisfaction and
    compliance with Company and government standards.

    Primary accountabilities include:
    * Manage the CSC office function, which may include running reports, payroll, scheduling employee
    training and handling office supplies and equipment.
    * Maintain an in-depth knowledge of information such as Suburban products and services, customer
    account and billing processes, new customer information, and various policies and procedures related to
    product delivery and service. Provide ongoing training to CSRs and office staff to ensure a high-level of
    customer service.
    * Ensure efficient execution and compliance of CSC processes and procedures, which may include customer
    account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory as well as
    general delivery and service.
    * Coach, motivate and energize the CSR team to achieve maximum potential and optimal customer service
    results. Monitor employee performance, implement individual development plans and activities, initiate and
    coordinate training and incentive plans, and evaluate employees against clear performance standards and
    Company policies.
    * Ensure customer service quality, efficiency, and accuracy on all call transactions. Resolve customer
    complaints in a friendly and tactful manner. Research and resolve complex customer issues.
    * Maximize productivity by managing to established efficiency and productivity standards and achieve least
    cost distribution, implement and manage changes in work practices and equipment use to increase
    individual and CSR team efficiency.
    * Determine, distribute and manage CSR and office staff workload, project workforce needs to ensure
    seasonal demand coverage.
    * Ensure effective coordination with Distribution, Technical Service and Sales functions.
    * Confer with personnel from other CSCs to coordinate activities and share best practices.
    A High School Diploma/ GED or equivalent experience required (Associate’s degree preferred). Candidates
    must have 2-5 years experience, competency with MS Office products (Word, Outlook, Excel), and
    familiarity with oil/ gas fire appliances and related distribution systems (training provided).

    Suburban offers a competitive salary with incentive opportunities, a comprehensive benefits program
    including 401(k) and an educational assistance program.

    Please note: As part of Suburban Propane’s pre-employment hiring process, background checks and drug
    screens are performed. Suburban Propane is proud to be an Equal Opportunity employer in accordance with
    all applicable laws. Minorities and women are encouraged to apply. EOE/M/F/D/V.

    Equal Opportunity Employer Program
    Auxiliary aids and services are available upon request to individuals with disabilities

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