• Now Hiring! American Airlines Reservations Rep – Home-Based – SERO

    now-hiring1Reservations Rep – Home-Based – SERO

    Must live within a seventy-five (75) mile radius from The Southeastern Reservations Office, located at 500 Gregson Drive, Suite 100 Cary, NC 27511

    Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.

    This position allows you to work from your home office and requires you to remain at your workstation for extended periods of time. American Airlines is a 24-hour operation. Schedules will likely include weekends, holidays, day and evening shifts, and could vary throughout the year.

    You will be required to work from the Southeastern Reservations Office for approximately 10 weeks, which includes several weeks of fast-paced, intensive training.

    We are currently hiring full-time positions only
    This position starts at an hourly rate of $10.33
    Upon successful completion of a six-month probationary period, employees would earn a rate of $10.80 per hour with a current maximum of $17.00 per hour
    One (1) week paid, one (1) week unpaid vacation after one (1) full year of employment with additional unpaid weeks accrued based upon seniority
    This position offers a high deductible medical plan with a health savings account feature, dental, vision and other optional benefits
    American Airlines employee travel privileges apply
    Matching 401K available after one (1) year of service
    Must be at least 18 years of age
    High school diploma or GED required
    Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required
    Interviews will begin as early as February 20, 2015. If offered an interview and are successful, candidates will come to the Southeastern Reservations Office for the second phase of the interview process. This phase requires the candidates to take and pass a city code assessment, as well as a face-to-face panel interview, to continue with the hiring process. The city code assessment and follow-up interview will take place March 6, 2015 through March 21, 2015.

    Candidates must be available to begin employment and attend a training class as early as April 2015.


    Must be located within a seventy-five (75) mile radius from the Southeastern Reservations Office (SERO), located at 500 Gregson Drive, Suite 100, Cary, NC 27511
    Required to provide at your own expense:
    A separate, dedicated area within the home in which to work including a workstation that is ergonomically sound
    Subscribe to and maintain a high-speed internet connection such as DSL, broadband cable or fiber optic with a minimum subscribed downstream/upstream connection speed of 2MB/1MB or higher
    All equipment including computer, monitor, keyboard, mouse, surge protector, (a USB headset will be provided)
    Have and maintain properly located smoke detectors, satisfactory lighting and a grounded electrical outlet
    You will be required to provide and maintain your own computer
    Have and maintain a dedicated phone line. No cellular service allowed and some VoIP services are not allowed
    Must have reliable transportation to attend training and team meetings
    Ability to perform duties while remaining at a workstation for extended periods of time
    Employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy
    Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
    Self-disciplined and accountable for performing job functions with minimal supervision
    Resourceful and skilled in problem-solving and be able to handle difficult situations
    Previous Reservations or Customer Service experience in a call-center environment is desired, but not required

    * Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

    American Airlines

    Department:Customer Service


    Posted Date:3/11/2015 17:27:55

    Expiration Date:3/18/2015 23:59:00

    Requisition ID:
    Work ScheduleFull Time

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