• NCO Financial Systems Tuesday, April 29, 2014

    job fairNCO Financial Systems
    New York State Department of Labor
    301 W. Old Country Road
    Hicksville, New York 11801

    Date: Tuesday, April 29, 2014
    Time: 12:00 p.m. to 4:00 p.m.
    County: Nassau County
    Contact: New York State Department of Labor
    Phone: 1 (516) 934-8591
    Web Site: labor.ny.gov



    JOB SUMMARY: NCO is an industry leader in providing business process outsourcing services including
    accounts receivable management, customer relationship management and back office services for a
    diversified customer base. Communicate with Patients and Patients Representatives to resolve healthcare
    accounts while offering excellent customer service. Maintain diplomacy when addressing matters escalated.
    Provide thorough, efficient, and accurate documentation and updates in all required systems for each work
    event. Responsible for meeting monthly goals and quality standards through efficient and accurate work
    processes. Review open accounts to determine and take appropriate actions through understanding charges,
    billed claims, payments, denials, adjustments, and refunds. Respond to verbal and or written inquiries in a
    timely manner. Process all correspondences with adherence with the Health Insurance Portability and
    Accountability Act HIPAA guidelines where applicable. Knowledge, understanding, and compliance with
    all applicable Federal, State, and Local laws and regulations relating to job duties. Knowledge,
    understanding, and compliance with NCO policies and procedures. Maintain knowledge of functional area
    and company policies and procedures. Provide feedback to management concerning possible problems or
    areas of improvement. Make recommendations to implement improved processes. Perform other duties as
    assigned by management.

    JOB REQUIREMENTS: High School Diploma or General Educational Development GED certificate or
    equivalent in relevant work experience desired. Previous customer service and healthcare receivables
    experience preferred. Understanding of health insurance providers, Workers Compensation, Medicare,
    Medicaid, and liability claims processes and contracts. Ability to maintain the highest level of
    confidentiality. Previous Call Center Experience. Proficient personal computer skills. Excellent
    interpersonal, written, and oral communication skills. Ability to work in a team fostered environment.
    Ability to work in a multi tasked environment. Ability to prioritize and organize work. Ability to adapt to a
    flexible schedule. Ability to lift and or move 20 pounds with or without accommodation. Ability to lift and
    or move 20 pounds with or without accommodation.

    HOURS: Shifts include, 8:00 to 5:00, 9:00 to 6:00, and 10:00 to 7:00.

    SALARY: $14.00 TO $16.00 per hour.

    TO APPLY: Candidates must bring updated copy of resume and come in business attire.
    Equal Opportunity Employer Program
    Auxiliary aids and services are available upon request to individuals with disabilities

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