New York State Department of Labor
301 W. Old Country Road
Hicksville, New York 11801
Date: Tuesday, April 29, 2014
Time: 12:00 p.m. to 4:00 p.m.
County: Nassau County
Contact: New York State Department of Labor
Phone: 1 (516) 934-8591
Web Site: labor.ny.gov
CUSTOMER SERVICE REPRESENTATIVE – JOB ORDER NUMBER – NY1091284
JOB SUMMARY: NCO is an industry leader in providing business process outsourcing services including
accounts receivable management, customer relationship management and back office services for a
diversified customer base. Communicate with Patients and Patients Representatives to resolve healthcare
accounts while offering excellent customer service. Maintain diplomacy when addressing matters escalated.
Provide thorough, efficient, and accurate documentation and updates in all required systems for each work
event. Responsible for meeting monthly goals and quality standards through efficient and accurate work
processes. Review open accounts to determine and take appropriate actions through understanding charges,
billed claims, payments, denials, adjustments, and refunds. Respond to verbal and or written inquiries in a
timely manner. Process all correspondences with adherence with the Health Insurance Portability and
Accountability Act HIPAA guidelines where applicable. Knowledge, understanding, and compliance with
all applicable Federal, State, and Local laws and regulations relating to job duties. Knowledge,
understanding, and compliance with NCO policies and procedures. Maintain knowledge of functional area
and company policies and procedures. Provide feedback to management concerning possible problems or
areas of improvement. Make recommendations to implement improved processes. Perform other duties as
assigned by management.
JOB REQUIREMENTS: High School Diploma or General Educational Development GED certificate or
equivalent in relevant work experience desired. Previous customer service and healthcare receivables
experience preferred. Understanding of health insurance providers, Workers Compensation, Medicare,
Medicaid, and liability claims processes and contracts. Ability to maintain the highest level of
confidentiality. Previous Call Center Experience. Proficient personal computer skills. Excellent
interpersonal, written, and oral communication skills. Ability to work in a team fostered environment.
Ability to work in a multi tasked environment. Ability to prioritize and organize work. Ability to adapt to a
flexible schedule. Ability to lift and or move 20 pounds with or without accommodation. Ability to lift and
or move 20 pounds with or without accommodation.
HOURS: Shifts include, 8:00 to 5:00, 9:00 to 6:00, and 10:00 to 7:00.
SALARY: $14.00 TO $16.00 per hour.
TO APPLY: Candidates must bring updated copy of resume and come in business attire.
Equal Opportunity Employer Program
Auxiliary aids and services are available upon request to individuals with disabilities