• NCO Financial Systems Tuesday, April 29, 2014

    job fairNCO Financial Systems

    New York State Department of Labor

    301 W. Old Country Road

    Hicksville, New York 11801

    Date: Tuesday, April 29, 2014

    Time: 12:00 p.m. to 4:00 p.m.

    County: Nassau County

    Contact: New York State Department of Labor

    Phone: 1 (516) 934-8591

    Web Site: labor.ny.gov



    JOB SUMMARY: NCO is an industry leader in providing business process outsourcing services including

    accounts receivable management, customer relationship management and back office services for a

    diversified customer base. Communicate with Patients and Patients Representatives to resolve healthcare

    accounts while offering excellent customer service. Maintain diplomacy when addressing matters escalated.

    Provide thorough, efficient, and accurate documentation and updates in all required systems for each work

    event. Responsible for meeting monthly goals and quality standards through efficient and accurate work

    processes. Review open accounts to determine and take appropriate actions through understanding charges,

    billed claims, payments, denials, adjustments, and refunds. Respond to verbal and or written inquiries in a

    timely manner. Process all correspondences with adherence with the Health Insurance Portability and

    Accountability Act HIPAA guidelines where applicable. Knowledge, understanding, and compliance with

    all applicable Federal, State, and Local laws and regulations relating to job duties. Knowledge,

    understanding, and compliance with NCO policies and procedures. Maintain knowledge of functional area

    and company policies and procedures. Provide feedback to management concerning possible problems or

    areas of improvement. Make recommendations to implement improved processes. Perform other duties as

    assigned by management.

    JOB REQUIREMENTS: High School Diploma or General Educational Development GED certificate or

    equivalent in relevant work experience desired. Previous customer service and healthcare receivables

    experience preferred. Understanding of health insurance providers, Workers Compensation, Medicare,

    Medicaid, and liability claims processes and contracts. Ability to maintain the highest level of

    confidentiality. Previous Call Center Experience. Proficient personal computer skills. Excellent

    interpersonal, written, and oral communication skills. Ability to work in a team fostered environment.

    Ability to work in a multi tasked environment. Ability to prioritize and organize work. Ability to adapt to a

    flexible schedule. Ability to lift and or move 20 pounds with or without accommodation. Ability to lift and

    or move 20 pounds with or without accommodation.

    HOURS: Shifts include, 8:00 to 5:00, 9:00 to 6:00, and 10:00 to 7:00.

    SALARY: $14.00 TO $16.00 per hour.

    TO APPLY: Candidates must bring updated copy of resume and come in business attire.

    Equal Opportunity Employer Program

    Auxiliary aids and services are available upon request to individuals with disabilities

    NCO Financial Systems Tuesday, April 29, 2014

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