Superior Workforce Solutions
Albany Workforce Career Center
175 Central Avenue
Albany, N.Y. 12206
Date: Wednesday, March 26, 2014
Time: 1:00 p.m. – 4:00 p.m.
Contact: New York State Department of Labor
Phone: 1 (888) 4-NYSDOL
Web Site: www.labor.ny.gov
CALL CENTER REPRESENTATIVE – (15 OPENINGS) – JOB ORDER NUMBER – NY1077641
Responds to telephone inquiries and complaints using standard scripts and procedures, gathers information
from the caller to properly resolve the situation, communicates appropriate options for resolution,
investigates and resolves complaints, refers non-routine inquiries and complaints to senior level Call Center
Representative, and uses a computer system to research inquiries and log customer complaints.
The openings are for positions for Bilingual and English speaking Call Center Representatives. One year
customer service experience, including retail background is preferred.
For immediate consideration, please go online to: http://www.superiorjobs.com and complete an online
Please complete the online application prior to this hiring event.