Utica Working Solutions
207 Genesee St., 2nd Floor
Utica, N.Y. 13501
Date: Wednesday, April 16, 2014
Time: 9:00 a.m. – 12:00 p.m.
Contact: Working Solutions
Phone: 1 (315) 793-2229
Web Site: www.labor.ny.gov
CUSTOMER SERVICE REPRESENTATIVE – JOB ORDER NUMBER – NY1084971
The Customer Service Representative provides a variety of customer services through inbound calls,
outbound calls, email, and online web chats. Serves as liaison between the customer and client. Resolves
customer questions, complaints, and requests; provides pricing and delivery information, and processes
orders. Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an
accurate customer list. Enters all data into computer, educates and/or sells the client’s product or service to
the customer, and contacts customers to gather market research.
Candidate may be required to work overtime to support the needs of business. Strong communication and
problem solving skills required; must have working knowledge of computer keyboard and ability to
navigate the internet; ability to multitask in a fast paced environment; customer service experience strongly
Days and hours vary.
$9.50 per hour to start; a performance bonus is available after 13 weeks ($1.00 to $2.00 per hour
Benefits are available.