Herkimer Working Solutions
320 N. Prospect Street
Herkimer, N.Y. 13350
Date: Thursday, April 3, 2014
Time: 9:00 a.m. – 12:00 p.m.
Contact: New York State Department of Labor
Phone: 1 (315) 867-1400
Web Site: www.labor.ny.gov
CUSTOMER SERVICE REPRESENTATIVE (30 OPENINGS) – JOB ORDER NUMBER –
Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats.
Serves as liaison between the customer and client. Essential Duties and Responsibilities: Resolves customer
questions, complaints, and requests. Provides pricing and delivery information, and processes orders.
Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate
customer list. Enter all data into computer. Educate and/or sell the client’s product or service to the
customer. Contacts customers to gather market research.
Strong communication and problem solving skills required. Must have working knowledge of computer
keyboard and ability to navigate internet and ability to multitask in a fast paced environment. Customer
service experience strongly preferred. High School diploma or its equivalent is required. 9 weeks of
business/ product paid training provided.
Second shift. May be required to work overtime to support needs of the business.
$9.50 per hour to start. Performance bonus available after 13 weeks ($1.00 – $2.00 per hour). Advancement
APAC will be recruiting at Herkimer Working Solutions Career Center, 320 N. Prospect St., Thursday,
April 3, 2014, 9:00 a.m. – 12:00 p.m.